Client: DLF Properties Ltd.
Location: Gurugram, Haryana (India)
Topline: Transition of the assets, utilities, and property from the projects to PM operations.
The Camellias is an Ultra Luxury Project with one of its kind in India nestled amidst the financial hub of Gurugram. Developed by DLF over a land area of 25 acres, the property is located on the golf drive and includes 429 units with apartment size ranging from 7400 to 22000 sq ft. When we started this assignment, the project was still under the final completion stage and to be transitioned to PM operations. Owing to the ultra-luxury segment of property and the class of people staying in the premises, the service delivery expectancy was similar to that of any 5-Star hotel services.
Solution & Outcome
- Management with extreme focus on customer centricity to provide the occupants with luxury experience
- Around 35+ CRM professional to support such customer centric operations
- 24x7 Smart uniformed reception lobby assistants and Concierge services is a part of routine Operations.
- Task level staff of 250+ in especially designed uniform provides round the clock services of exceptional order